Shipping policy

All items are carefully packaged using protective materials appropriate for fragile goods, including cushioning and reinforced boxing where needed. 

Orders are processed within 5 business days unless otherwise noted. Once your order has shipped, you will receive a tracking number via email. 

We are not responsible for delays caused by carriers once the package has been shipped. 

DAMAGED ITEMS (GLASS / FRAGILE) 

We take great care in packaging all glass and fragile items. However, in the rare event that your item arrives damaged, we will make it right. 

To qualify for a replacement or refund, you must: 

• Notify us within 48 hours of delivery
• Provide clear photos of: 

Please email all documentation to: shop@wmoda.com 

Once your claim is approved, we will offer one of the following: 

• A replacement (if the item is available)
• Store credit
• A refund to your original payment method 

We do not require returns for damaged glass items. 

 LOST OR STOLEN PACKAGES 

We are not responsible for lost or stolen packages once marked as delivered by the carrier.